I purchased a stand alone 16 channel dvr from this compny several months ago.The remote stopped working in November of 2009.
I called the company and provided my warantee information, got a rmi number, retuned the remote, and never recived my replacement unit. I called not less than 20 times and sent dozens of emails with the same response of " your unit is going out today" three months later i have recieved anything. I have also had several issues with the quality of the unit for remote internet access.
.in my opinion i would stay away from this company regardless of the product if you cannot repair it.
Monetary Loss: $1700.